Privacy Policy

1. Introduction

CommerceCrafted ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using CommerceCrafted, you consent to the data practices described in this policy. If you do not agree with any part of this privacy policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password
• Profile Information: Company name, business type, preferences
• Payment Information: Billing address, payment method (processed by Stripe)
• Communications: Support tickets, feedback, survey responses

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, search queries
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies, preference cookies, analytics cookies
• Log Data: Access times, referring URLs, error logs

2.3 Third-Party Data

We may receive information about you from third-party services like Amazon's API for product data, but we do not receive personal information from these sources.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Process transactions and send transaction notifications
• Respond to your comments, questions, and support requests
• Send you technical notices, updates, and security alerts
• Send marketing communications (with your consent)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

4.1 Service Providers

We work with third-party service providers to help us operate our business:

• Stripe: Payment processing
• AWS: Cloud hosting and storage
• SendGrid: Email delivery
• Google Analytics: Usage analytics

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• SSL encryption for all data transmissions
• Encrypted storage of sensitive information
• Regular security audits and vulnerability testing
• Limited access to personal information on a need-to-know basis
• Employee training on data protection best practices

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Data Rights

You have the following rights regarding your personal data:

To exercise any of these rights, please contact us at privacy@commercecrafted.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Account Data: Retained while your account is active
• Transaction Records: Retained for 7 years for tax purposes
• Marketing Data: Retained until you unsubscribe
• Analytics Data: Retained for 2 years

8. Cookie Policy

We use cookies and similar tracking technologies to improve your experience:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how you use our Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Disabling cookies may limit some features of the Service.

9. Children's Privacy

CommerceCrafted is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email.